The customer was experiencing inconsistent lead times from previous suppliers, creating uncertainty and operational challenges within the plant. Delayed deliveries impacted production planning and made it difficult to maintain the screen media and wear products needed to keep the operation running efficiently.
Buffalo immediately supplied woven wire screens from available inventory to support the customer's production needs. Through proactive communication and regular site visits, Buffalo worked closely with the customer to establish realistic lead times while introducing additional solutions, including PFX™ screens, magnetic liners, and UHMW sheet, to support future plant requirements.
Buffalo's responsiveness and communication strengthened the partnership and increased the customer's confidence in their screening supplier.
