| Job Information |
Job Description:
- Talk with customers by phone, in person, or by email and receive orders/quotes for products, answer product questions, and assist customers in solving problems
- Enters all orders and quotes into Navision (ERP) accurately within 24 hours
- Thorough and timely project coordination and management of requests by sales
- Follow-up on all correspondence and inquiries from customers including quote follow-ups
- Expedite and oversee rush orders for all customers
- Coordinate and track product from order entry to shipment to ensure customer satisfaction
- Update Navision system with customer information
- Member of Quality Control team
- Assist with the NCR reporting process
- Address customer complaints concerning billing or services rendered. Non-conformance and Return Authorizations entered in a timely manner and sent to Quality Manager for investigation
- Provide suggestions during incident investigations
- Advise on corrective actions for NCR process
- Attend daily production meetings representing sales
- Assist in the management and coordination of our Project Management (Teamwork) system through tracking R&D orders and feedback from Territory Managers
- Develop and document Standard Operating Procedures for the Inside Sales team
- Perform any additional tasks assigned by management and recognize that priorities can and will shift quickly to adjust the demands of other departments for the overall benefit of the company
- Administrative tasks as needed
Qualifications/Requirements:
- Associate’s or Bachelor’s degree or equivalent experience
- Work well in a fast-paced team environment
- Intermediate level knowledge of MS Office, including Excel.
- Fluency in Spanish is preferable
- Analytical thinker with interpersonal skills
- Skilled in basic quick math
Position Hours: 8:30AM – 5:00PM (unless otherwise required)
Physical Requirements: Ability to sit at a desk and use the computer and telephone for 7-8 hours per day.
Travel Requirements: None.
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